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                                          MG    |     Triumph    |     Austin Healey    |     Mini     |     Morris    |     Jaguar    |     Mazda

Ordering & Payment

 

We aim to make ordering from Moss Europe Ltd as quick and as easy as possible whether it is through our website, over the phone or from one of our branches.


 

Ordering by Phone

 

If you have ordered from us before, please have your Moss customer number ready, as this will help us process your order more efficiently. If you are however a new customer, to help ensure the parts you are ordering are correct for your vehicle please have the following information to hand: Make, model, year, and commission number or VIN of the vehicle for which you are ordering along with details of any modifications which may affect your order (i.e. MGB engine in an MGA). Wherever possible, have the Moss part number, description and quantity required for each item ready before you call. Having your credit/debit card number ready will also help speed up your ordering process.

Moss London
+44 (0)20 8867 2020

Moss Bradford
+44 (0)1274 539 999

Moss Bristol
+44 (0)117 923 2523

Moss Manchester
+44 (0)161 480 6402

Moss Paris
+33 (0)1 30 80 20 30

 

Ordering by Email

 

If you have ordered from us before, please include your Moss customer number, as this will help us process your order more efficiently. If you are however a new customer, to help ensure the parts you are ordering are correct for your vehicle please include the following information: Make, model, year, and commission number or VIN of the vehicle for which you are ordering along with details of any modifications which may affect your order (i.e. MGB engine in an MGA). Wherever possible include the Moss part number, description and quantity required for each item.

Moss London
sales@moss-europe.co.uk

Moss Bradford
bradford@moss-europe.co.uk

Moss Bristol
bristol@moss-europe.co.uk

Moss Manchester
manchester@moss-europe.co.uk

Moss Paris
sales@moss-europe.fr

 

Ordering by Fax

 

If you have ordered from us before, please include your Moss customer number, as this will help us process your order more efficiently. If you are however a new customer, to help ensure the parts you are ordering are correct for your vehicle please include the following information: Make, model, year, and commission number or VIN of the vehicle for which you are ordering along with details of any modifications which may affect your order (i.e. MGB engine in an MGA). Wherever possible include the Moss part number, description and quantity required for each item.

Moss London
+44 (0)20 8867 2030

Moss Bradford
+44 (0)1274 539 990

Moss Bristol
+44 (0)117 942 8236

Moss Manchester
+44 (0)161 429 0349

Moss Paris
+33 (0)1 30 80 21 50

 

Ordering Online

 

Ordering on our secure website will give you the peace of mind of purchasing exactly what you need. You will get a chance to properly view the desired products and will be able to view any supporting information and download fitting instructions (if available). Following these simple steps will secure you the parts you need:

  • Enter in the part number you require in to the search box and press on the magnifying glass symbol or the return button on your keyboard. Alternatively if the required part number is not known you csan also ‘enter a search term’, the results will depend upon how accurate or specific your search term is. You can then use the refining search (on the left hand side of the site) to sort the results - by price, brand, year etc… the site will display relevant products which will be automatically updated as you refine your search, until you find the part you are searching for. Alternatively you can ‘Shop by Model’ or Component by selecting this from the header navigation bar, this will give you specific options including: marque & model… to choose from to refine your search to help you find the part you need.
  • Once you have found the desired product(s), choose the desired quantity and click on the ‘ADD’ button, the product(s) will then be added to your basket. Your basket can be viewed at anytime by clicking on the 'basket' logo at the top right of the page.
  • When you have finished adding to your basket, simply click on the 'basket' logo at the top right of the page.
  • If you are a registered customer with an existing account, enter your email address and password to proceed. If you are a new customer, you must first create a new account by registering, however this can be done once you are ready to Checkout. Please note: Items in bold type are required fields.
  • Follow the instructions to complete you payment information and click ‘SUBMIT ORDER’.
  • Once your order has been submitted your confirmation email will be sent to you. If however you do not receive this email, please check your email's Spam filter and/or Junk folder and if necessary Whitelist our email address. Alternatively please contact us by emailing sales@moss-europe.co.uk or call our Sales team on +44 (0)20 8867 2020

Please direct all online order enquiries to sales@moss-europe.co.uk or call +44 (0)20 8867 2020. Please note: your credit or debit card will only be charged on dispatch of your order.

Ordering from outside the UK
Overseas orders are often subject to local import duties, taxes and Customs clearance, which will need to be paid at the point of entry into the country. These charges are NOT included in the price of the goods or delivery prices. All relevant Customs forms and documentation required to ensure the order arrives with the minimum of delay will be included with your shipment.

If a delivery charge quotation is required prior to placing an order or you have any special requirements, please email sales@moss-europe.co.uk or call +44 (0)20 8867 2020 and we will be pleased to supply a full quotation.

Stock availability Message
On the product information page, and in the basket, our website displays a Stock Availability Message as a guide to the availability of our products to assist you with your ordering. The availability messages are as follows:

  • IN STOCK
    These parts are available from stock for dispatch.
  • LIMITED STOCK
    These parts should be available from stock but supply is limited and cannot be guaranteed.
  • OUT OF STOCK – ADD TO BASKET TO BACKORDER
    These are products we consider available but we do not have any physical stock at that time you place your order. For these instances we offer our Backorder system, see below.
  • AVAILABLE TO ORDER – ADD TO BASKET TO ORDER
    These products are made to order and the lead time will vary. For these instances we offer our Backorder system, see below.
  • NOT AVAILABLE
    These products are not currently available. Our website offers the function to receive an email notification should these products become available again.
  • SUPERSEDED
    These products have been replaced by a suitable alternative product. The part number for the alternative product will be provided for your reference.

Backorders
We understand that it's frustrating when you see the product you want is out of stock. However, we are able to offer a backorder service that enables you to reserve the item(s) when they return to stock, subject to availability.

If the backorder becomes available within 30 days of the order date we will automatically process the backorder and ship the part(s) to you. If the backorder becomes available after 30 days we will contact you prior to dispatch to check the backorder is still required. Our backorder system may require reauthorization of your payment terms, but we will advise you of this at the time. Your credit or debit card will NOT be charged until the backorder has been dispatched. If the item does not become available within 6 months of the order date or it becomes No Longer Available (NLA), we will automatically cancel the backorder.

Backorder Shipping & Handling
If we are unable to supply items from your order, the delivery charges you pay on the shipped part(s) will be reduced to correspond with the actual products shipped. Backorders will then follow, when available, and the balance of the Shipping & Handling charge shown on the website will be charged.

Backorder Payment Options
You will only be given the option to pay by PayPal where all parts are available to fulfil for your order. We will not take payment via PayPal for products that are out of stock or may be on backorder. The Credit/Debit card option will be the only payment method available.

Non-Standard Cars
When buying parts & accessories for your car please be aware that we specify a product for the original specification of a ‘standard car’. If your car has been modified or altered from standard specification or you are unsure, please contact us for advice as it could affect the fitting of the parts or accessories. Where possible we will notify of fitment issues.

 


 

Payment

 

Prices
Prices on this site are current and are displayed in UK £ inclusive of UK VAT at 20% (where applicable). Shipments to EU countries will be charged at their local VAT/Tax rate. Countries outside the EU will not be charged VAT.

Prices displayed in Euros
In the basket an ‘Estimated’ price in Euros is dispayed for your reference only. Whilst we try to ensure our exchange rate is close to the official rate, this should be used as a guide price only. Due to fluctuations in exchange rates the estimated Euro price may vary to the actual price you pay in Euros.

Prices shown on the website are updated every 24 hours. All prices are per unit (unless otherwise stated) and do not include delivery, postage & packaging. Moss Europe Ltd reserve the right to alter specifications, quantities, prices and/or applicable discounts without prior notice. E&O.E.

Value Added Tax
Value Added Tax (VAT) at the current UK rate of 20% will be levied on all orders being dispatched to countries within the UK.

Orders shipped to all EU countries will be charged UK VAT at 20%, except for Austria (20%), The Azores (18%), Belgium (21%), Czech Republic (21%), Denmark (25%), Finland (24%), Germany (19%), Irish Republic (23%), Italy (22%), Madeira (22%), Netherlands (21%), Portugal (23%), Spain (21%) and Sweden (25%).

The local VAT rate will be added at the checkout replacing the UK VAT rate.

VAT is not charged on goods dispatched to countries outside of the EU. However, such orders are often subject to local import duty, taxes and Customs clearance, which MUST be paid by the purchaser at the port of entry. These charges are not included in the cost of the goods or delivery prices.

Currency
Our website will only take payment in GB pounds (£).

Credit and Debit Cards
Payment for online orders can be made by any credit or debit card with a Visa® or MasterCard® logo.

If your credit or debit card fails to authorise it may be because you have entered the expiry date or CVV code incorrectly, please check you are entering in the correct details. If you are sure you entered these details in correctly but your card still fails to authorise after a second attempt, then please contact the card issuer whose number will be on the reverse of the card.

PayPal
You will only be given the option to pay by PayPal when all parts are available to fulfil for your order. We can not take payment via PayPal where orders contain products that are out of stock or on ‘Backorder’.

Moss Gift Vouchers
Payment for online orders can be made by using an active and in-date Moss Gift Voucher. Once on the basket page, enter the 12 digit gode in to the Gift Voucher box and then click on 'Add code', the value of the voucher will then be deducted from the total cost of the order. If the total cost of the product(s) is less than the value of the Moss Gift Voucher, then the remaining balance will be left on the voucher and can be used until the value of the voucher has been exhausted.

Alternative Payment Methods
Payment can be made by cheque or bank transfer. If you intend to use one of these methods please email sales@moss-europe.co.uk or call +44 (0)20 8867 2020.