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Delivery & Collection

 


 

Delivery Options


UK orders up to 2kg
Orders up to 2kg in weight are sent by standard 1st class post unless another option is available.

UK orders over 2kg
Orders over 2kg are sent by carrier using your selected delivery service if available.

EU & ROW orders
All EU & ROW orders will be sent by a standard carrier service.

 

Delivery Methods


Royal Mail First Class
This is a non-trackable delivery service for deliveries to Mainland UK. Royal Mail "aims" to deliver the next working day (including Saturdays) of the order being dispatched (depending on location). For faster or urgent deliveries, we recommend a trackable delivery service, please select one of the carrier options as stated below.

Royal Mail Recorded
This is a non-trackable delivery service for deliveries to Mainland UK, and Royal Mail ‘aims’ to deliver the next working day of the order being dispatched (including Saturdays & depending on location). Please note a signature is required by the receiver. For faster or urgent deliveries, we recommend a trackable delivery service, please select one of the carrier options as stated below.

Carrier Standard
This is a fast trackable delivery service and orders are usually sent by road. From the time of the order being dispatched, delivery is expected to take 1 to 2 days for UK addresses, 3 to 6 days for EU addresses and 5 to 10 days for R.O.W. addresses depending on customs clearance. Once your items have been collected by the carrier you will receive a tracking confirmation email provided by the carrier to your registered email address at the end of the working day. On occasions your items may incur a delay due to the amount of orders the carriers are dealing with at specific times of the year. The carriers will keep you updated of any such delay. If you are unable to track your order please email [email protected].

Carrier Express
This is the fastest trackable delivery service and orders are usually sent by air & normally within 1 to 2 working days of the order being dispatched depending on customs clearance. Once your items have been collected by the carrier you will receive a tracking confirmation email provided by the carrier to your registered email address at the end of the working day. On occasions your items may incur a delay due to the amount of orders the carriers are dealing with at specific times of the year. The carriers will keep you updated of any such delay. If for any reason you are unable to track your order please email [email protected].

 

Delivery Exceptions & Information


PO Box Addresses
Unfortunately All deliveries must be signed for upon delivery, therefore we CANNOT deliver orders to PO Box addresses. If you need to contact us about the delivery of your order, please email [email protected] or call our freephone number 0800 281 182, alternatively +44 (0)20 8867 2020.

Delivery & Shipping Charges
Shipping charges are calculated on weight of the total order and will be displayed in the basket prior to order confirmation. We can deliver to most countries however some countries & island destinations will require a ‘custom’ delivery charge to be calculated for each specific order. If there is no shipping method available for your country please email [email protected] or call our freephone number 0800 281 182, alternatively +44 (0)20 8867 2020.

Please note: Stated delivery times are from the point of order dispatch and do not include order processing time. During busy periods, order processing may take 2-3 days. Stated delivery times for international orders do not include customs processing time. Orders placed from outside of the UK may be required to pay local customs charges upon delivery.


Damaged Goods & Shortage Claims
When you sign for a parcel, please inspect it carefully. If it has suffered damage in transit, you can mark the delivery note 'Parcel Damaged', before signing, or even refuse delivery in serious cases. We do of course pack our products carefully to help avoid these problems. Some deliveries involve more than one parcel - please check that all ordered products have been received before accepting delivery. Important Note: If you need to make a claim due to 'Shortages or Damaged Goods', Moss Europe Ltd MUST be advised of this claim within the first 48 hours of delivery for your claim to be processed. Please email [email protected] or call our freephone number 0800 281 182, alternatively +44 (0)20 8867 2020.

Large Packages
Charges are calculated using the volumetric weight of a package. Some parts can be light in weight but large in volume size, therefore incur a higher delivery charge.

Exceptional Items
If your order includes items that are particularly heavy (such as engines & gearboxes, or bulky items such as windscreens), wings, full exhaust systems, bonnet assemblies & body shells), there may be an additional delivery charge. In these circumstances the website will ask you to contact Moss to discuss a suitable delivery method.

Shipping of Hazardous Goods
Moss Europe Ltd conforms to international delivery regulations regarding the packaging and transportation of Hazardous Goods by road and sea freight. Due to international delivery regulations and licencing rules, all goods deemed as ‘Hazardous’ are ONLY currently available for delivery to the UK and Europe. If a part number displays as ‘Hazardous Goods’, the product is Hazardous, and we will only be able to deliver it to you if you are in the UK or Europe and by road and sea only. Important Note for Wet Batteries: Our wet batteries can only be purchased and collected in store. Important Note for Dry Batteries: We can only ship dry batteries for customers to arrange their own filling and initial charge. Important Note for Wheel & Tyre Sets: We are only able to ship these products by road freight to UK and mainland Europe destinations. Customers requiring shipping outside of these areas should email [email protected] or call our freephone number 0800 281 182, alternatively +44 (0)20 8867 2020.

In ALL other circumstances Moss will remove any ‘Hazardous Goods’ (and associated costs) before delivering the rest of your order. If you have ‘Hazardous Goods’ in your online shopping basket, then you will have to remove these before proceeding with your online order. If you have any concerns regarding ‘Hazardous Goods’, please email [email protected] or call our freephone number 0800 281 182, alternatively +44 (0)20 8867 2020.


Catalogue Delivery Charges
Our Parts & Accessories catalogues are free of charge which includes worldwide delivery. Catalogues are restricted to ONE catalogue per order.

 

Click and Collect Pre-Paid Orders from UK Moss Branches


Branch Click and Collect Orders
If you have selected to click and collect your order from one of our three UK branches, you will be contacted directly when the order is complete and ready to collect. If you need to speak to the selected branch in the meantime, feel free to email or call them with your order number and they will happily answer any of your queries.


Moss London
Address: Unit 16, Hampton Business Park, Bolney Way, Feltham TW13 6DB England
Freephone: 0800 281 182
Local: +44 (0)20 8867 2020
Email: [email protected]
Opening Hours: Monday to Friday: 8.30am - 5.30pm | Saturday, Sunday & Bank holidays: Closed
Location: View on Google Maps


Moss Bradford
Address: Unit 12, Acorn Park Industrial Estate, Otley Road, Shipley BD17 7SW England
Freephone: 0800 281 182
Local: +44 (0)1274 539 999
Email: [email protected]
Opening Hours: Monday to Friday: 8.30am - 5.30pm | Saturday, Sunday & Bank holidays: Closed
Location: View on Google Maps


Moss Bristol
Address: Unit 14, Avonside Industrial Park, Avonside Road, Bristol BS2 0UQ England
Freephone: 0800 281 182
Local: +44 (0)117 923 2523
Email: [email protected]
Opening Hours: Monday to Friday: 8.30am - 5.30pm | Saturday, Sunday & Bank holidays: Closed
Location: View on Google Maps


Moss Paris
Address: 7 Rue Chaponval, ZAC du Cornouiller, 78870 Bailly France
Local: +33 (0)1 30 80 20 30
Email: [email protected]
Opening Hours: Monday: 2pm - 6.30pm | Tuesday, Wednesday & Thursday: 9am - 12.30pm & 2pm - 6.30pm | Friday: 9am - 12.30pm & 2pm - 5pm | Saturday: 9.30am-12.30pm | Sunday & Public holidays: Closed
Location: View on Google Maps