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☎  NEED ASSISTANCE? CALL 0800 281 182 OR SELECT A BRANCH  ▼
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Ordering & Payment

 

We aim to make ordering from Moss Europe Ltd as quick and as easy as possible whether it is through our website, over the phone or from one of our branches.


 

Ordering by Phone


If you have ordered from us before, please have your Moss customer number ready, as this will help us process your order more efficiently. If you are however a new customer, to help ensure the parts you are ordering are correct for your vehicle please have the following information to hand: Make, model, year, and commission number or VIN of the vehicle for which you are ordering along with details of any modifications which may affect your order (i.e. MGB engine in an MGA). Wherever possible, have the Moss part number, description and quantity required for each item ready before you call. Having your credit/debit card number ready will also help speed up your ordering process.

Moss London
Freephone 0800 281 182
Local +44 (0)20 8867 2020


Moss Bradford
Freephone 0800 281 182
Local +44 (0)1274 539 999


Moss Bristol
Freephone 0800 281 182
Local +44 (0)117 923 2523


Moss Paris
Local +33 (0)1 30 80 20 30

 

Ordering by Email


If you have ordered from us before, please include your Moss customer number, as this will help us process your order more efficiently. If you are however a new customer, to help ensure the parts you are ordering are correct for your vehicle please include the following information: Make, model, year, and commission number or VIN of the vehicle for which you are ordering along with details of any modifications which may affect your order (i.e. MGB engine in an MGA). Wherever possible include the Moss part number, description and quantity required for each item.

Moss London
[email protected]

Moss Bradford
[email protected]

Moss Bristol
[email protected]

Moss Paris
[email protected]

 

Ordering by Fax


If you have ordered from us before, please include your Moss customer number, as this will help us process your order more efficiently. If you are however a new customer, to help ensure the parts you are ordering are correct for your vehicle please include the following information: Make, model, year, and commission number or VIN of the vehicle for which you are ordering along with details of any modifications which may affect your order (i.e. MGB engine in an MGA). Wherever possible include the Moss part number, description and quantity required for each item.

Moss London
+44 (0)20 8867 2030

Moss Bradford
+44 (0)1274 539 990

Moss Bristol
+44 (0)117 942 8236

Moss Paris
+33 (0)1 30 80 21 50

 

Ordering Online


Ordering on our secure website will give you the peace of mind of purchasing exactly what you need. You will get a chance to properly view the desired products and will be able to view any supporting information and download fitting instructions (if available). Following these simple steps will secure you the parts you need:

  • Enter in the part number you require into the search box and press on the magnifying glass symbol or the return button on your keyboard. Alternatively, if the required part number is not known you can also ‘enter a search term’, the results will depend upon how accurate or specific your search term is. You can then use the refining search (on the left hand side of the site) to sort the results - by price, brand, year etc… the site will display relevant products which will be automatically updated as you refine your search, until you find the part you are searching for. Alternatively, you can ‘Shop by Model’ or Component by selecting this from the header navigation bar, this will give you specific options including marque & model… to choose from to refine your search to help you find the part you need.
  • Once you have found the desired product(s), choose the desired quantity and click on the ‘ADD’ button, the product(s) will then be added to your basket. Your basket can be viewed at any time by clicking on the 'basket' logo at the top right of the page.
  • When you have finished adding to your basket, simply click on the 'basket' logo at the top right of the page.
  • If you are a registered customer with an existing account, enter your email address and password to proceed. If you are a new customer, you must first create a new account by registering, however this can be done once you are ready to Checkout. Please note: Items in bold type are required fields.
  • Follow the instructions to complete you payment information and click ‘SUBMIT ORDER’.
  • Once your order has been submitted your confirmation email will be sent to you. If however you do not receive this email, please check your email's Spam filter and/or Junk folder and if necessary Whitelist our email address. Alternatively please contact us by emailing [email protected] or call our Sales team on +44 (0)800 281 182

Please direct all online order enquiries to [email protected] or call +44 (0)800 281 182. Please note: your credit or debit card will only be charged on dispatch of your order.

Ordering from outside the UK
Export orders may be subject to local import duties, taxes and Customs clearance fees, which must be paid before receipt of the goods. These charges are NOT included in the price of the goods or the delivery. These charges are normally managed by our carrier & freight forwarder agents. If you use your own shipping agent, please consult them for details. All relevant Customs forms and documentation required to ensure the order arrives with the minimum of delay will be included with your shipment.

If a delivery charge quotation is required prior to placing an order or you have any special requirements, please email [email protected] or call +44 (0)800 281 182 and we will be pleased to supply a full quotation.

Backorders
We understand that it's frustrating when you see the product you want is out of stock. However, we are able to offer a backorder service that enables you to reserve the item(s) when they return to stock, subject to availability.

If the backorder becomes available within 30 days of the order date, we will automatically process the backorder and ship the part(s) to you. If the backorder becomes available after 30 days, we will contact you prior to dispatch to check the backorder is still required. Our backorder system may require reauthorization of your payment terms, but we will advise you of this at the time. Your credit or debit card will NOT be charged until the backorder has been dispatched. If the item does not become available within 6 months of the order date or it becomes No Longer Available (NLA), we will automatically cancel the backorder.


Backorder Payment Options
You will only be given the option to pay by PayPal where all parts are available to fulfil for your order. We will not take payment via PayPal for products that are out of stock or may be on backorder. The Credit/Debit card option will be the only payment method available.

Non-Standard Cars
When buying parts & accessories for your car please be aware that we specify a product for the original specification of a ‘standard car’. If your car has been modified or altered from standard specification or you are unsure, please contact us for advice as it could affect the fitting of the parts or accessories. Where possible we will notify of fitment issues.

 

Payment


Prices & Currency
This website will only take payment in £ (GBP). Prices shown on this site are current and are displayed in £ (GBP), inclusive of UK VAT at 20%. Customers who login and have their correct country settings applied will see the net price shown, without UK VAT added. Prices do not include any import duty, taxes or customs clearance fees for export orders.

If you wish to purchase in Euros (€) this can be done from our Paris branch.


Prices displayed in Euros
In the basket an ‘Estimated’ price in Euros is displayed for your reference only. Whilst we try to ensure our exchange rate is close to the official rate, this should be used as a guide price only. Due to fluctuations in exchange rates the estimated Euro price may vary to the actual price you pay in Euros.

Prices shown on the website are updated every 24 hours. All prices are per unit (unless otherwise stated) and do not include delivery, postage & packaging. Moss Europe Ltd reserve the right to alter specifications, quantities, prices and/or applicable discounts without prior notice. E&O.E.

Value Added Tax
Value Added Tax (VAT) at the current UK rate of 20% will be levied on all orders being dispatched to countries within the UK, including Northern Ireland. Shipments to countries outside the UK, including all EU countries, will not be charged VAT.

Our website will only take payment in GB pounds (£).

Credit and Debit Cards
Payment for online orders can be made by any credit or debit card with a Visa® or MasterCard® logo.

If your credit or debit card fails to authorise it may be because you have entered the expiry date or CVV code incorrectly, please check you are entering in the correct details. If you are sure you entered these details in correctly but your card still fails to authorise after a second attempt, then please contact the card issuer whose number will be on the reverse of the card.

PayPal
You will only be given the option to pay by PayPal when all parts are available to fulfil for your order. We cannot take payment via PayPal where orders contain products that are out of stock or on ‘Backorder’.

Moss Gift Vouchers
Payment for online orders can be made by using an active and in-date Moss Gift Voucher. Once on the basket page, enter the 12-digit code into the Gift Voucher box and then click on 'Add code', the value of the voucher will then be deducted from the total cost of the order. If the total cost of the product(s) is less than the value of the Moss Gift Voucher, then the remaining balance will be left on the voucher and can be used until the value of the voucher has been exhausted.

Alternative Payment Methods
Payment can be made by cheque or bank transfer. If you intend to use one of these methods please email [email protected] or call +44 (0)800 281 182.