We are able to offer a full rebuild service on numerous major components in our product range. We offer this service as an alternative to direct replacement parts, or when a brand new item is no longer available.
However, the continuity of this exchange scheme needs the understanding and co-operation of our customers in relation to several important points:
It is important to remember that ‘rebuilt’ does not mean ‘brand new’. Rebuilding a unit involves stripping, cleaning, inspecting and re-assembling the unit. During this process, parts showing signs of wear will either be completely replaced or suitably renovated. However, it is not always feasible for major sub-components to be replaced with brand new ones, for example, an exchange engine will not have a new block.
Due to the nature of certain product lines, some items can only be offered on a "one for one" exchange basis. This effectively means that you must offer us a viable unit before we can release a fully rebuilt item from our stock. In some instances we can only carry out reconditioning of your own unit. Our staff will inform you if this is the case. All exchange units are subject to a surcharge. This surcharge serves two purposes; firstly, it acts as an incentive for you to return your old unit, and secondly it provides us with financial cover if your returned unit proves unsuitable for exchange purposes.
Whether or not your returned unit is suitable for exchange purposes cannot be ascertained until it is made available to us for inspection. As a general rule, suitable for exchange basically excludes any items that are beyond reasonable repair (e.g. crankcases ventilated with a connecting rod) or units irrevocably damaged. We are also unable to accept units unless they are returned in whole, complete form (i.e. differential units which are returned partly stripped with no bearings and all the shims missing are not generally accepted), nor do we accept a "box of bits". Surcharges will only be refunded once our core department has passed the item as serviceable. We have predetermined prices for our exchange units based on our experience, what it will cost to repair a gearbox, axle or engine. Occasionally, however, the damage to the unit is so great that we will contact you before beginning work on your unit, to advise you of any additional cost that may be incurred during the rebuild of the unit. We can return the unit (at your cost) if this proves unacceptable.
What should I know about surcharges and core units?
The information below is to help you determine if your core unit is ‘serviceable’ before sending it in. This will allow you to predict any costs or charges which may apply to your order. Please note: If you are unsure whether your core unit is suitable for this please call +44 (0) 20 8867 2020, and we will be able to help you with any questions. Alternatively you can visit one of our branches with the core unit and we will be able to give you a verdict there and then, or you can email a picture of your unit to firstname.lastname@example.org.
|Extra switch holes up to 2cm in circumference||£5.00 (plus VAT) per hole will be deducted from the amount you will be refunded back on your surcharge price|
|Dash has an extra hole for a gauge E.G ammeter||We cannot use this dashboard and will be unable to refund you ANY of the surcharge price|
|MGB dashboard missing the glove box lid||£10.00 (plus VAT) will be deducted from your surcharge refund amount|
|Badly bent out of shape dashboard||We cannot use this dashboard and will be unable to refund you ANY of the surcharge price|
|Dash has vinyl or leather covering glued to it||£15.00 (plus VAT) will be deducted from your surcharge refund amount.|
|Dash has a combination of the above faults which when added together total more than the full surcharge value||We cannot use this dashboard and will be unable to refund you ANY of the surcharge price|
|Mounting holes are elongated or the mounting flange is cracked or broken||We cannot use this unit and will be unable to refund you ANY of the surcharge price|
|Part of the casing is cracked or broken||We cannot use this unit and will be unable to refund you ANY of the surcharge price|
|Plastic cover on the back of alternator is broken or missing||We cannot use this unit and will be unable to refund you ANY of the surcharge price|
|Flanges and yokes are missing or damaged||We cannot use this unit and will be unable to refund you ANY of the surcharge price|
|Body is badly dented||We cannot use this unit and will be unable to refund you ANY of the surcharge price|
|Lobes are pitted or excessively worn||We cannot use this unit and will be unable to refund you ANY of the surcharge price|
Exchange parts are subject to a surcharge that is refunded to you when you send us a rebuildable unit (core) in return. Cores must be returned within 90 days of your purchase. When you receive the rebuilt unit, attached to it will be a core return authorization tag. To receive your surcharge refund please remove this tag from the rebuilt unit and attach it to the (core) unit to be returned.
Cores must be returned in the original box or carton supplied with the rebuilt unit. Cores must be clean and empty of fluids. Cores must be complete, assembled and rebuildable to receive your credit or refund. You must pay all delivery charges for the return of the core and these charges are not refundable.