Dear Customer,
As we all navigate our way through these uncertain times and the effects that the Coronavirus pandemic is having on all our lives, I write to you to inform you of the steps we are taking to ensure the wellbeing of our staff, customers and communities.
This is an unprecedented challenge for us all. I believe our greatest responsibility is to our staff, their families and our wider communities - ensuring that we all support the national/global effort to reduce the spread of the Coronavirus. To support this, we have put in place plans to keep people safe whilst remaining operational.
One of these measures is to reduce the number of staff we have operational on our premises. To do this we have people working from home wherever possible. We have also temporarily closed three of our UK branches (Bristol, Bradford & Manchester), calls are being redirected to our London office.
Our London office & warehouse remains open and operational. We are following all guidelines to ensure our staff are safe and the team there look forward to helping you. We will endeavour to maintain the high service levels that you expect from us. However, given these difficult and exceptional circumstances, and with fewer sales staff in the office, it might take a little longer for them to take your call, and our dispatch times may be slightly longer than usual. Thank you in advance for your understanding.
I would especially like to thank all my colleagues here at Moss Europe for their diligence and dedication to their jobs over recent weeks. They are a great team and the nuts & bolts which hold our hobby together!
Thank you for your continued support and we look forward to being of service soon.
Best regards & stay safe,
Alex Chaperlin
Managing Director
Moss Europe Ltd
Managing Director
Moss Europe Ltd
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