DELIVERY AND COLLECTION

DELIVERY OPTIONS

UK orders up to 2kg
Orders up to 2kg in weight are sent by standard 1st class post unless another option is available.

UK orders over 2kg
Orders over 2kg are sent by a standard carrier service. An express carrier service will also be offered where available.

EU and ROW orders
All EU and ROW orders will be sent by a standard carrier service.

DELIVERY METHODS

Royal Mail First Class
This is a non-trackable delivery service for deliveries to Mainland UK. Royal Mail "aims" to deliver 2 to 3 working days (including Saturdays) of the order being dispatched (depending on location). For faster or urgent deliveries, we recommend a trackable delivery carrier service as stated below.

Carrier Standard
This is a trackable delivery service and orders are usually sent by road. From the time of the order being dispatched, delivery is expected to take 1 to 2 working days for UK addresses, 3 to 6 working days for EU addresses and 5 to 10 working days for R.O.W. addresses depending on customs clearance. Once your item(s) have been collected by the carrier you will receive a tracking confirmation email provided by the carrier to your registered email address at the end of the working day. On occasions your items may incur a delay due to the number of orders the carriers are dealing with at specific times of the year. The carriers will keep you updated of any such delay. If you are unable to track your order please contact us.

Carrier Express
This is the fastest trackable delivery service and orders are usually sent by air & normally within 1 to 2 working days of the order being dispatched depending on customs clearance. Once your item(s) have been collected by the carrier you will receive a tracking confirmation email provided by the carrier to your registered email address at the end of the working day. On occasions your items may incur a delay due to the number of orders the carriers are dealing with at specific times of the year. The carriers will keep you updated of any such delay. If you are unable to track your order please contact us.        
        
Free Delivery (Trade and Wholesale customers only)      
We offer a free delivery service on all Trade and Wholesale orders over £400 (ex vat) to Mainland UK delivery addresses, placed through the website or by phone. For further information contact the Trade and Wholesale department.

DELIVERY EXCEPTIONS AND INFORMATION

PO Box addresses
Unfortunately, ALL deliveries must be signed for upon delivery, therefore we CANNOT deliver orders to PO Box addresses. If you have an enquiry regarding the delivery of your order, please contact us.

Delivery and shipping charges
Shipping charges are calculated on weight of the total order and will be displayed in the basket prior to order confirmation. We can deliver to most countries however some countries & island destinations will require a ‘custom’ delivery charge to be calculated for each specific order. If there is no shipping method available for your country please contact us.

Stated delivery times are from the point of order dispatch and do not include order processing time. During busy periods, order processing may take 2 to 3 working days. Orders placed from outside of the UK may be required to pay local customs charges upon delivery.

Damaged goods & shortage claims
When you sign for a parcel, please inspect it carefully. If it has suffered damage in transit, you can mark the delivery note 'Parcel Damaged', before signing, or even refuse delivery in serious cases. We do of course pack our products carefully to help avoid these problems. Some deliveries involve more than one parcel, please check that all ordered products have been received before accepting delivery. Important note: If you need to make a claim due to 'Shortages or Damaged Goods', Moss Europe Ltd MUST be advised of this claim within the first 48 hours of delivery for your claim to be processed, therefore please contact us.

Large packages
Charges are calculated using the volumetric weight of a package. Some parts can be light in weight but large in volume size, therefore incur a higher delivery charge.

Exceptional items
If your order includes items that are particularly heavy (such as engines & gearboxes, or bulky items such as windscreens, wings, full exhaust systems, bonnet assemblies & body shells), there may be an additional delivery charge. In these circumstances please contact us to arrange a suitable delivery method.

Shipping of hazardous goods
Moss Europe Ltd conforms to international delivery regulations regarding the packaging and transportation of Hazardous Goods by road and sea freight. Due to international delivery regulations and licencing rules, all goods deemed as ‘Hazardous’ are ONLY currently available for delivery to the UK and mainland Europe by road and sea only. Important note for wet batteries: Our wet batteries can only be purchased and collected in store. Important note for dry batteries: We can only ship dry batteries for customers to arrange their own filling and initial charge. Important note for Wheel & Tyre Sets: We can only ship these products by road freight to UK and mainland Europe destinations. Customers requiring shipping outside of these areas should contact us.

In ALL other circumstances if you have ‘Hazardous Goods’ in your shopping basket, please remove these before proceeding with your order. If you have any concerns regarding ‘Hazardous Goods’, please contact us.

Catalogue delivery charges
Our Parts & Accessories catalogues are free of charge which includes worldwide delivery. Catalogues are restricted to ONE catalogue per order.

CLICK AND COLLECT PRE-PAID ORDERS FROM MOSS LONDON

Pre-paid click and collect orders
When placing an order, if you have selected the 'Collect in store - Moss London' shipping method, you will be contacted directly when the order is complete and ready to collect. Moss London branch information including opening hours, location and facilities can be found on our  Contact Us page .

DELIVERY AND COLLECTION

DELIVERY OPTIONS

UK orders up to 2kg
Orders up to 2kg in weight are sent by standard 1st class post unless another option is available.

UK orders over 2kg
Orders over 2kg are sent by a standard carrier service. An express carrier service will also be offered where available.

EU and ROW orders
All EU and ROW orders will be sent by a standard carrier service.

DELIVERY METHODS

Royal Mail First Class
This is a non-trackable delivery service for deliveries to Mainland UK. Royal Mail "aims" to deliver 2 to 3 working days (including Saturdays) of the order being dispatched (depending on location). For faster or urgent deliveries, we recommend a trackable delivery carrier service as stated below.

Carrier Standard
This is a trackable delivery service and orders are usually sent by road. From the time of the order being dispatched, delivery is expected to take 1 to 2 working days for UK addresses, 3 to 6 working days for EU addresses and 5 to 10 working days for R.O.W. addresses depending on customs clearance. Once your item(s) have been collected by the carrier you will receive a tracking confirmation email provided by the carrier to your registered email address at the end of the working day. On occasions your items may incur a delay due to the number of orders the carriers are dealing with at specific times of the year. The carriers will keep you updated of any such delay. If you are unable to track your order please contact us.

Carrier Express
This is the fastest trackable delivery service and orders are usually sent by air & normally within 1 to 2 working days of the order being dispatched depending on customs clearance. Once your item(s) have been collected by the carrier you will receive a tracking confirmation email provided by the carrier to your registered email address at the end of the working day. On occasions your items may incur a delay due to the number of orders the carriers are dealing with at specific times of the year. The carriers will keep you updated of any such delay. If you are unable to track your order please contact us.        
        
Free Delivery (Trade and Wholesale customers only)      
We offer a free delivery service on all Trade and Wholesale orders over £400 (ex vat) to Mainland UK delivery addresses, placed through the website or by phone. For further information contact the Trade and Wholesale department.

DELIVERY EXCEPTIONS AND INFORMATION

PO Box addresses
Unfortunately, ALL deliveries must be signed for upon delivery, therefore we CANNOT deliver orders to PO Box addresses. If you have an enquiry regarding the delivery of your order, please contact us.

Delivery and shipping charges
Shipping charges are calculated on weight of the total order and will be displayed in the basket prior to order confirmation. We can deliver to most countries however some countries & island destinations will require a ‘custom’ delivery charge to be calculated for each specific order. If there is no shipping method available for your country please contact us.

Stated delivery times are from the point of order dispatch and do not include order processing time. During busy periods, order processing may take 2 to 3 working days. Orders placed from outside of the UK may be required to pay local customs charges upon delivery.

Damaged goods & shortage claims
When you sign for a parcel, please inspect it carefully. If it has suffered damage in transit, you can mark the delivery note 'Parcel Damaged', before signing, or even refuse delivery in serious cases. We do of course pack our products carefully to help avoid these problems. Some deliveries involve more than one parcel, please check that all ordered products have been received before accepting delivery. Important note: If you need to make a claim due to 'Shortages or Damaged Goods', Moss Europe Ltd MUST be advised of this claim within the first 48 hours of delivery for your claim to be processed, therefore please contact us.

Large packages
Charges are calculated using the volumetric weight of a package. Some parts can be light in weight but large in volume size, therefore incur a higher delivery charge.

Exceptional items
If your order includes items that are particularly heavy (such as engines & gearboxes, or bulky items such as windscreens, wings, full exhaust systems, bonnet assemblies & body shells), there may be an additional delivery charge. In these circumstances please contact us to arrange a suitable delivery method.

Shipping of hazardous goods
Moss Europe Ltd conforms to international delivery regulations regarding the packaging and transportation of Hazardous Goods by road and sea freight. Due to international delivery regulations and licencing rules, all goods deemed as ‘Hazardous’ are ONLY currently available for delivery to the UK and mainland Europe by road and sea only. Important note for wet batteries: Our wet batteries can only be purchased and collected in store. Important note for dry batteries: We can only ship dry batteries for customers to arrange their own filling and initial charge. Important note for Wheel & Tyre Sets: We can only ship these products by road freight to UK and mainland Europe destinations. Customers requiring shipping outside of these areas should contact us.

In ALL other circumstances if you have ‘Hazardous Goods’ in your shopping basket, please remove these before proceeding with your order. If you have any concerns regarding ‘Hazardous Goods’, please contact us.

Catalogue delivery charges
Our Parts & Accessories catalogues are free of charge which includes worldwide delivery. Catalogues are restricted to ONE catalogue per order.

CLICK AND COLLECT PRE-PAID ORDERS FROM MOSS LONDON

Pre-paid click and collect orders
When placing an order, if you have selected the 'Collect in store - Moss London' shipping method, you will be contacted directly when the order is complete and ready to collect. Moss London branch information including opening hours, location and facilities can be found on our  Contact Us page .