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Covid-19 press release image

 

COVID-19 Update 02.12.20

 

Dear Customer

We are pleased to announce that from 2nd December our UK branches are now open again to walk-in customers. Please be aware that social distancing measures are in place.

Our collection service remains available at all branches for prepaid orders, contact our sales teams for details.

Thank you for your continued support and we look forward to being of service.

Best regards & stay safe,

 

alex-chaperlin-signature

 

Alex Chaperlin
Managing Director
Moss Europe Ltd

 

  ___________________________________________________________________________________________________________________________________________________  

 

 

COVID-19 Update 04.11.20

 

Dear Customer

From 5th November our UK branches will be closed to walk-in customers, however, a collection service will remain in place for prepaid orders. Simply call our sales teams to place your order and make payment, they will then contact you once your order is ready and will explain the collection process. Please be aware that strict social distancing measures are in place at our branches, for the wellbeing of both our staff and of our customers.

Whilst social distancing measures are in place at our facilities, it may take slightly longer than usual for our teams to process orders. Thank you for your understanding and patience.

Best regards & stay safe,

 

alex-chaperlin-signature

 

Alex Chaperlin
Managing Director
Moss Europe Ltd

 

  ___________________________________________________________________________________________________________________________________________________  

 

 

COVID-19 Update 15.06.20

 

Dear Customer

We are pleased to announce that our UK branches are now open to walk-in customers. Please be aware that social distancing measures are in place.

Our collection service remains available at all branches for prepaid orders, contact our sales teams for details.

Thank you for your continued support and we look forward to being of service.

Best regards & stay safe,

 

alex-chaperlin-signature

 

Alex Chaperlin
Managing Director
Moss Europe Ltd

 

  ___________________________________________________________________________________________________________________________________________________  

 

 

COVID-19 Update 18.05.20

 

Dear Customer

Following the reopening of our branches last week, we are now able to offer a collection service from each of our locations for prepaid orders.

Simply call our sales teams to place your order and make payment, they will then contact you once your order is ready and will explain the collection process. Please be aware that strict social distancing measures are in place at our branches, for the wellbeing of both our staff and our customers.

Thank you for your continued support and we look forward to being of service soon.

Best regards & stay safe,

 

alex-chaperlin-signature

 

Alex Chaperlin
Managing Director
Moss Europe Ltd

 

  ___________________________________________________________________________________________________________________________________________________  

 

 

COVID-19 Update 13.05.20

 

Dear Customer

We are pleased to announce the reopening of our branches following updated lockdown guidance from the government. Moss branches in Bristol, Bradford and Manchester had previously been closed with calls being diverted to London, however, we are now able to open these branches whilst implementing measures to maintain the wellbeing of our staff and our customers.

All branches are now able to accept orders by phone and email, although our shops will remain closed to visitors for now. Online orders are welcome at both moss-europe.co.uk and moss-europe.fr.

Naturally, staff across all branches strive to maintain the high service levels that you expect from us. However, whilst social distancing measures are in place, it may take a little longer for our reduced teams to take your call, and our dispatch times may be slightly longer than usual. Thank you in advance for your understanding.

Thank you for your continued support and we look forward to being of service soon.

Best regards & stay safe,

 

alex-chaperlin-signature

 

Alex Chaperlin
Managing Director
Moss Europe Ltd

 

  ___________________________________________________________________________________________________________________________________________________  

 

 

COVID-19 Update 06.04.20

 

Dear Customer

As we all navigate our way through these uncertain times and the effects that the Coronavirus pandemic is having on all our lives, I write to you to inform you of the steps we are taking to ensure the wellbeing of our staff, customers and communities.

This is an unprecedented challenge for us all. I believe our greatest responsibility is to our staff, their families and our wider communities - ensuring that we all support the national/global effort to reduce the spread of the Coronavirus. To support this, we have put in place plans to keep people safe whilst remaining operational.

One of these measures is to reduce the number of staff we have operational on our premises. To do this we have people working from home wherever possible. We have also temporarily closed three of our UK branches (Bristol, Bradford & Manchester), calls are being redirected to our London office.

Our London office & warehouse remains open and operational. We are following all guidelines to ensure our staff are safe and the team there look forward to helping you. We will endeavour to maintain the high service levels that you expect from us. However, given these difficult and exceptional circumstances, and with fewer sales staff in the office, it might take a little longer for them to take your call, and our dispatch times may be slightly longer than usual. Thank you in advance for your understanding.

I would especially like to thank all my colleagues here at Moss Europe for their diligence and dedication to their jobs over recent weeks. They are a great team and the nuts & bolts which hold our hobby together!

Thank you for your continued support and we look forward to being of service soon.

Best regards & stay safe,

 

alex-chaperlin-signature

 

Alex Chaperlin
Managing Director
Moss Europe Ltd